Your Privacy at iuckbd — Our Commitment to You

1. Data We Collect

iuckbd collects personal data through several channels: directly from you when you register or use the platform, automatically through your interaction with our website, and from third-party partners involved in payment processing and identity verification. The categories of personal data we collect are described below.

1.1 Registration Data

When you create an iuckbd account, we collect the following mandatory registration information:

• Full legal name — as it appears on your Bangladeshi National Identity Card (NID) or passport.
• Date of birth — to verify that you meet the 18+ age requirement.
• Mobile phone number — a valid Bangladesh-registered number, used for account verification and support contact.
• Email address — used for account notifications, promotional communications (where opted in), and official correspondence.
• Password — stored in hashed, salted form. iuckbd never stores your password in plain text and our support team cannot retrieve it.

1.2 KYC Verification Data

Before processing any withdrawal, iuckbd is required to verify your identity in accordance with our Know Your Customer (KYC) obligations. KYC data collected includes:

• A clear copy of your Bangladeshi National Identity Card (NID) or valid passport (front and back where applicable).
• A selfie or live photograph taken at the time of submission, used to confirm that the submitted document belongs to the account holder.
• Proof of payment method — for example, a screenshot of your bKash or Nagad account showing your registered mobile number — where required for withdrawal matching purposes.
• Proof of address — such as a recent utility bill or bank statement — may be requested in higher-value withdrawal cases or where our compliance team identifies a heightened risk signal.

1.3 Transaction Data

All deposit and withdrawal activity on your iuckbd account is logged and retained. Transaction data includes: the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), the transaction amount in Bangladeshi Taka (৳), the date and time of the transaction in Bangladesh Standard Time (UTC+6), and the transaction reference number provided by the payment processor. Full payment card numbers and mobile banking PINs are never stored by iuckbd.

1.4 Gameplay and Session Data

iuckbd records gameplay activity for the purposes of fair-play monitoring, responsible gaming compliance, and dispute resolution. This includes: the games accessed and played, bet amounts and outcomes, session start and end times, and cumulative deposit, wager, and withdrawal totals over rolling time periods. This data is also used to populate the responsible gaming dashboard in your account settings.

1.5 Technical and Device Data

When you access the iuckbd platform, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device type (desktop, tablet, or mobile), referring URL, and pages visited within the iuckbd platform. This data is used for security monitoring, fraud prevention, geographic access controls, and platform performance optimisation.

1.6 Communication Data

If you contact iuckbd's support team via live chat or email, we retain a record of that correspondence, including the content of messages, attachments submitted, and the date and time of each interaction. These records are used to resolve disputes, train support staff, and maintain a complete history of your relationship with the iuckbd platform.

2. How We Use Your Data

iuckbd uses the personal data described in Section 1 for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with these stated uses without first obtaining your explicit consent.

Where iuckbd relies on legitimate interest as the legal basis for processing, we have assessed that our interests are not overridden by your fundamental rights and freedoms. You may object to processing carried out on legitimate interest grounds by contacting [email protected].

3. Legal Basis for Processing

iuckbd processes your personal data on one or more of the following legal bases, depending on the specific processing activity and the category of data involved:

• Contract Performance: Processing is necessary to fulfil our contractual obligations to you as an iuckbd account holder — including account registration, deposit and withdrawal processing, and game provisioning.
• Legal Obligation: Processing is required for iuckbd to comply with applicable legal requirements, including KYC identity verification obligations, anti-money-laundering (AML) checks, and the retention of financial transaction records.
• Legitimate Interests: Processing is necessary for purposes that are in iuckbd's legitimate interests (or those of a third party), provided those interests are not outweighed by your fundamental rights. Examples include fraud prevention, platform security, and internal analytics.
• Consent: In certain cases — particularly in relation to optional marketing communications — iuckbd will process your data only with your explicit, freely given, and revocable consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Data Sharing & Third Parties

iuckbd does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Payment Processors

To process deposits and withdrawals, iuckbd shares relevant transaction data with our approved payment processing partners, which include providers facilitating bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions. These partners are contractually obligated to handle your data securely and in accordance with applicable data protection standards. They are not permitted to use your data for their own marketing purposes.

4.2 Identity Verification Partners

iuckbd uses specialised KYC service providers to assist with document verification and identity checks. These partners process the KYC documents you submit solely for the purpose of verifying your identity and returning a verification result to iuckbd. They retain data only as long as required by applicable regulations.

4.3 Game Providers

The games on the iuckbd platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a session token and anonymised game-session data to facilitate gameplay. They do not receive your full name, NID details, or payment information. Their data handling is governed by their own privacy policies.

4.4 Legal and Regulatory Authorities

iuckbd may be required by law, court order, or regulatory directive to disclose certain personal data to competent authorities. In such cases, we will disclose only the minimum amount of data required to satisfy the legal obligation, and where permitted by law, we will notify you of such disclosure promptly.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of iuckbd's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via the email address associated with their account before any such transfer takes effect, and the acquiring entity will be required to honour the privacy commitments contained in this policy.

5. Cookies & Tracking Technologies

The iuckbd platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. A cookie is a small text file stored on your device by your browser when you visit a website. iuckbd uses the following categories of cookies:

5.1 Strictly Necessary Cookies

These cookies are essential for the iuckbd platform to function correctly. They enable core features such as user authentication (keeping you logged in during a session), security token validation, and session state management for live casino games. Without these cookies, the platform cannot operate. You cannot opt out of strictly necessary cookies while using the iuckbd platform.

5.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language (English), display settings, and notification preferences — so you do not have to reconfigure them on each visit. These cookies improve your experience but are not strictly required for the platform to function.

5.3 Analytical Cookies

iuckbd uses analytical cookies to understand how players use the platform — which game categories are most popular, how long sessions last on average, which pages receive the most visits, and where navigation drop-off occurs. This data is aggregated and anonymised and is used to improve the platform for all users. iuckbd uses its own internal analytics infrastructure and does not pass this data to third-party analytics services that would profile you across other websites.

5.4 Fraud-Prevention Cookies

These cookies support our fraud detection and security systems by helping iuckbd identify unusual patterns of behaviour — such as logins from multiple geographic locations in a short period or rapid account switching — that may indicate account compromise or fraudulent activity. They are a core part of our commitment to keeping all player accounts safe.

5.5 Managing Cookies

You may configure your browser to block or delete cookies at any time. Most modern browsers (Chrome, Firefox, Safari, Edge, Opera) provide cookie management settings under the browser's Privacy or Security settings menu. Please note that blocking strictly necessary cookies will impair the functionality of the iuckbd platform and may prevent login or gameplay from operating correctly.

6. Data Retention

iuckbd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the principal categories of data we hold:

Upon the expiry of the applicable retention period, iuckbd will securely delete or anonymise the relevant data using industry-standard data destruction procedures. Where anonymisation is technically feasible and produces genuinely irreversible de-identification, the anonymised dataset may be retained for analytical purposes indefinitely.

7. Data Security Measures

iuckbd implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to, the following:

• SSL/TLS Encryption: All data transmitted between your device and iuckbd's servers is encrypted using TLS 1.2 or higher. The padlock icon in your browser's address bar confirms that an encrypted connection is active.
• Password Hashing: Account passwords are stored using a strong, industry-standard cryptographic hashing algorithm with unique per-account salting. Even in the unlikely event of a data breach, your plain-text password cannot be recovered from our stored hash.
• Access Controls: Access to player personal data within iuckbd's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required for their specific role, and all access is logged and subject to regular audit.
• Penetration Testing: iuckbd's platform is subject to regular security assessments, including independent penetration testing, to identify and remediate vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): iuckbd supports 2FA for player accounts. We strongly recommend enabling 2FA from your Account Settings to add an additional layer of protection against unauthorised login attempts.
• Data Breach Response: In the event of a confirmed personal data breach that poses a risk to affected players, iuckbd will notify impacted users via the email address associated with their account within a timeframe consistent with applicable legal requirements, and will take immediate remediation steps to contain the breach.

While iuckbd employs robust technical and organisational security measures, no online platform can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your own account credentials — use a strong, unique password and do not share your login details with any third party.

8. Your Privacy Rights

As an iuckbd player, you hold a number of rights with respect to the personal data we hold about you. iuckbd is committed to honouring these rights promptly and without unnecessary restriction. The following rights apply to all registered iuckbd players:

8.1 Right of Access

You have the right to request a copy of the personal data iuckbd holds about you. Upon receipt of a verified access request, iuckbd will provide a structured summary of your data within 30 days. Submit your request by emailing [email protected] with the subject line "Data Access Request" from the email address registered to your iuckbd account.

8.2 Right to Rectification

If any personal data held by iuckbd is inaccurate or incomplete, you have the right to request correction. Minor corrections (such as updating your email address or phone number) can be made directly from your Account Settings panel. Corrections to identity data (name, date of birth, NID number) require submission of updated KYC documentation and are subject to re-verification.

8.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis for processing applies. Please note that iuckbd is subject to mandatory data retention obligations (see Section 6) that may prevent full erasure of certain categories of data — particularly KYC records and financial transaction data — for the specified retention periods. In such cases, iuckbd will delete all data that is not subject to a mandatory retention obligation and will inform you of any categories that cannot be deleted at that time.

8.4 Right to Restriction of Processing

You may request that iuckbd restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing on legitimate interest grounds and iuckbd is assessing that objection. During a restriction period, iuckbd will retain your data but will not actively process it for the purposes you have restricted.

8.5 Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you may request that iuckbd provide your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you may transfer it to another service provider of your choice.

8.6 Right to Object to Marketing

You may opt out of receiving marketing communications from iuckbd at any time, without providing a reason, by: (a) clicking the unsubscribe link in any marketing email from iuckbd; (b) updating your communication preferences in Account Settings; or (c) emailing [email protected] with the subject line "Marketing Opt-Out". Opting out of marketing does not affect the delivery of transactional communications (e.g., deposit confirmations, withdrawal notifications, account security alerts), which are a necessary part of the account relationship.

8.7 Exercising Your Rights

To exercise any of the rights described above, contact iuckbd's privacy team at [email protected] (plain text — not a clickable link). Include your registered email address or mobile number and a clear description of the right you wish to exercise. iuckbd will acknowledge your request within 3 business days (Bangladesh Standard Time, UTC+6) and will provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, this period may be extended by a further 30 days, with prior notification to you.

9. Children's Privacy

iuckbd employs age verification measures at registration and during the KYC process to prevent access by minors. If iuckbd discovers that personal data has been collected from a person under the age of 18 — whether as a result of false registration information or any other circumstance — the relevant account will be immediately suspended, all data associated with the underage user will be securely deleted, and any funds held in the account will be returned to the verified payment source where technically possible.

If you are a parent or guardian and you believe that a minor in your care has registered on or accessed the iuckbd platform, please contact [email protected] immediately. iuckbd will investigate and respond within 24 hours of receiving such a report. We also encourage all adult account holders who share devices with children to use strong account passwords and to ensure their iuckbd account is protected against access by minors.

10. Updates to This Policy

iuckbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the operational structure of the platform. The most current version of this Privacy Policy will always be published at iuckbd.app/privacy-policy with the effective date prominently displayed at the top of the document.

Where iuckbd makes a material change to this Privacy Policy — such as introducing a new category of data collection, changing the purposes for which data is used, or adding a new category of third-party data recipient — registered players will be notified by email to the address associated with their account at least 7 days before the change takes effect. Non-material amendments, such as clarifications that do not alter the substance of any processing activity, may be published without prior notice.

Your continued use of the iuckbd platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with any amended provision, you must stop using the platform and may request voluntary account closure in accordance with the Account Suspension & Closure section of the iuckbd Terms & Conditions.

11. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to iuckbd's handling of your personal data, please contact our privacy team using the details below. All privacy-related communications are handled confidentially and are reviewed by trained staff with data protection responsibilities.

• Email: [email protected] (plain text — not a clickable link). Use the subject line "Privacy Enquiry" for fastest routing to the privacy team.
• Live Chat: Available 24/7 from your account dashboard after login. For urgent data security concerns — such as suspected unauthorised access to your account — live chat is the recommended first contact channel.
• Response Times: iuckbd acknowledges all privacy enquiries within 24 hours and provides a substantive response within 5 business days, measured in Bangladesh Standard Time (UTC+6). Data subject rights requests (access, erasure, portability, etc.) are responded to within 30 calendar days as described in Section 8.